Questions about ordering
How do I place an order online?
McLarenEurope.com is a complete and comprehensive self-service resource. To place your order, please register a user account here.Then add the item(s) you wish to purchase to your online shopping cart and click the “Checkout Now” button. The website will calculate total freight costs from our warehouse to your location in Europe.
If you encounter any difficulties when placing your order, please contact us at customer.service@mclareneurope.com.
Is the price indicated on the website for 1 piece or 1 set?
The item description will state if the listed pricing is for a single piece or for a set.
May I purchase a single tire or a single rubber track?
Yes, you may purchase a single tire or track; however, we do recommend ordering in sets when possible to maximize machine performance and balance.
What shell I do if the make and model I search for does not show in the search box?
If you cannot find the make and model in the search box, this does not mean that we cannot offer you a solution. Please contact our sales department at sales@mclareneurope.com for further assistance.
What is the quality of McLaren products?
McLaren engineers have invested years in research and development to create the highest quality rubber compounds and structural product designs. All McLaren products use the latest manufacturing technologies. They have been tested in varied terrain and climate conditions, providing proof of their reliability and performance. For years McLaren cooperates for the production and aftermarket needs of major OEMs which had led to continuous improvement in all our product lines. In addition, McLaren offers substantial warranty against manufacturing defects. More info on Warranty Policy.
Questions about payment
How should I pay?
McLarenEurope.com accepts only advance payments made by bank wire transfer. No other payment methods are currently accepted.
How does it work with VAT tax?
All prices on McLarenEurope.com e-store DO NOT include VAT tax. This tax is calculated on the value of the whole order including shipping upon checkout. If you are ordering from a European country and you do not provide a valid VAT number, McLarenEurope.com will charge 19% VAT tax. If you are ordering from a non EU country McLarenEurope.com will not charge VAT tax.
How long does a bank transfer take?
An inland bank transfer in Germany takes 1-2 working days; however international transfers from one country bank to another may take up to 3 working days. Your goods will be dispatched only after the payment has been received in our bank account.
Can I get a discount if I order 2 or more sets?
Discounts apply only for registered and authorized McLaren dealers.
I want to become an authorized McLaren dealer, what is the procedure?
Go to the Become a dealer page and complete the application form. A McLaren sales representative will contact you to confirm your authorization and provide access to dealers’ conditions.
Questions about Shipping
Do your product prices include shipping?
No. All product prices illustrated on McLarenEurope.com are exclusive of delivery charges and VAT (Value Added Tax). To obtain the total delivery cost, simply register a user account here , then add the item(s) you wish to purchase to your online shopping cart and click the “Checkout Now” button. The website will calculate total freight costs from our warehouse to your location. If you encounter any difficulties when placing your order, please contact us at customer.service@mclareneurope.com.
What is the shipping cost for my order? Do you ship to my country?
To determine shipping cost, we recommend registering a user account here, and then add the item(s) you are interested in to your online shopping cart. The McLarenEurope.com website will calculate total delivery costs from our warehouse to anywhere in European Union, Norway, Switzerland and Turkey. If you encounter any difficulties in obtaining the delivery cost or if you are resident of a country which is not listed here, please contact us at customer.service@mclareneurope.com. We can arrange worldwide deliveries. For delivery destinations check out our Delivery terms.
What should I do if my country is not in the list of destinations on your e-store?
There are some countries in Europe for which we do not have flat shipping rates and you cannot get delivery cost via our e-store. For more details, please refer to our Delivery terms or contact us at customer.service@mclareneurope.com to get your shipping rate.
When will my order be shipped? How long will it take for my order to be delivered?
After creating a user account and adding the item(s) you wish to purchase to your online shopping cart, you should click the “Checkout Now” button. Shipping is automatically calculated prior to finalizing your order. The web site will calculate delivery cost and will provide approximate transit time from our warehouse to your location. Your order will be shipped after the payment is received. For more information check out our Delivery terms.
May I use my own logistics company?
Yes, you are free to organize your own transportation. Conditions and additional pick-up fee apply if customer wishes to pick up directly from our warehouse. It is necessary to select the option “pick-up from warehouse” while placing your order online. Please, contact us at customer.service@mclareneurope.com for more details and refer to our Pick Up Procedure.
May I pick up my order?
Yes. Conditions and additional pick-up fee apply if customer wishes to pick up directly from our warehouse. It is necessary to select the option “pick-up from warehouse” while placing your order online. Please, refer to our Pick Up Procedure.
